Privacy Policy

1. PURPOSE OF THE PRIVACY POLICY

Zonline Trade and Tourism Incorporated Company (''Otelz.com'') gives great importance to privacy and protection of personal data of the website visitors and users of mobile application (both hereinafter referred to as ''User''). In this Privacy Policy, Otelz.com, who takes all kinds of technical or administrative measures in order to comply with legal provisions, particularly Turkish Constitution and The Law on the Protection of Personal Data numbered 6698 (''The Law''), aims to explain how it processes which personal data of its Users and how it ensures data security, and what rights Users have.
By using Website and the Mobile App of Otelz.com, User consents to the processing of his/her personal data as described in this Privacy Policy. In cases where personal data belonging to another person is shared by the User, it is assumed that the consent of the data owner has been obtained and he/she is informed by the User. If you don't accept your personal data to be collected, used and shared in this way, please don't use the website and mobile app of Otelz.com.
Otelz.com will be able to provide links to the websites, portals or mobile apps belonging to third persons. Otelz.com has no responsibility regarding the privacy policies and contents of these websites.

2. PROCESSING OF PERSONAL DATA

A. GENERAL PRINCIPLES

• Regarding the processing of personal data obtained from the website and the mobile app, Otelz.com acts in accordance with the general principles of 4th article of The Law regulated below:
• Complying with the law and rules of good faith
• Being accurate and up-to-date when necessary
• Being processed for specific, clear and legitimate purposes
• Being connected, limited and measured with the purpose of processing
• Retaining personal data for the period required for the purpose stipulated in the related legislation
You can reach detailed information about general principles on Otelz.com Personal Data Protection and Processing Policy.

B. PURPOSES OF PROCESSING PERSONAL DATA

Otelz.com processes personal data of Users' in accordance with The Law and Secondary Regulations for purposes stated below:
Hotel Reservation Transactions: Your personal data are processed in order to complete and manage your hotel reservation. Sending messages to remind you of booking confirmations, cancellations or changes; and ensuring our website and mobile app are working productively are in the scope of this purpose.
Customer Services: We're offering customer services on the live support panel in our website and from our call center in order to meet your requests about services we provide and ease your reservation processes. Your personal data during your communication with our customer services personnel is processed in order to respond to your request.
Member Account Transactions: By becoming a member of Otelz.com, you can manage your reservations, bulletins preferences and search preferences easily. If you create a member account, the personal data you share will be processed in order to help you make the most of your member account.

Contact: We may contact you for various purposes using the personal data you provide to Otelz.com. We may, for example, send reminder and warning messages about your reservation transactions and reply to the requests you have communicated to us.
Legal Obligations: Your personal data can be processed and transferred if required by any legislative provision that Otelz.com is subject to and stored for the period stipulated in the relevant legislation or required for the purpose in order for the processing of online user data in accordance with the relevant legislation and the response of Information requests from administrative/judicial authorities in particular.
Resolution of Disputes: Otelz.com may process your personal data and share it with the relevant legal authorities in order to prove that it performs legal procedures and fulfills its legal obligations in the future disputes that may arise and to ensure the resolution of the disputes.
Improving Services and Customer Satisfaction: Your personal data are processed to conduct analytical activities to improve your website experience and to take actions to increase customer satisfaction and service quality by evaluating your requests, complaints and suggestions. Publication of your evaluations and comments about accommodation facilities on the website may also be realized in the scope of legitimate interests of Otelz.com. The purpose of these evaluations, which can be anonymous depending on your preference, is informing other users about the facility you accommodated.

Marketing/Advertising: Otelz.com can use your information for various advertising and marketing activities if you give express consent. Within this scope, your personal data can be processed in order to create potential customer registration, inform you about campaigns and opportunities, conduct profiling, targeting and advertising activities, confront you with the most accurate offers according to your past preferences and tastes, send you the most accurate e-bulletins according to the preferences on your website profile. Your personal data will not be processed for the purposes in question if you don't give your consent for marketing activities or if you take your approval back.
LEGAL REASONS FOR THE PROCESSING OF YOUR PERSONAL DATA
Your personal data are processed on Otelz.com in the presence of at least one of the legal reasons specified in The Law. The legal reasons on which the personal data processing purposes stated above are based are as follows:
• Hotel reservation transactions, customer services and member account processes are carried out on the basis of the legal reason for the establishment or execution of a contract specified in Article 5/2 (c) of The Law.
• The data processing activities we carry out in order to fulfill our legal obligations are based on the legal reason explicitly stated in Article 5/2 (ç) of The Law.
• Cases where personal data are processed for the resolution of disputes are based on the legal reason for the establishment, use or protection of a right specified in Article 5/2 (e) of The Law.
• Marketing and advertising activities are carried out on the basis of the legal reason for express content specified in Article 5/1 of The Law.
• Activities based on the purpose of improving services and customer satisfaction and communication are carried out on the basis of the legal reason of legitimate interest set out in The Law 5/2(f).

C. METHODS OF COLLECTING PERSONAL DATA

Within the scope of the services provided to the User and for the purposes of data processing mentioned above, Otelz.com can collect your personal data in electronic environment via call center and e-mail channels and through reservation forms and membership registration forms on the website and mobile app or through website live support panel, website analysis tools and cookies. In addition, it also collects personal data in cases where the User explains it by contacting Otelz.com through other methods.

D. PERSONAL DATA TRANSFER

Otelz.com, who displays high sensitivity about the security of personal data and complying with the related legislation provisions, is sharing the personal data legally and only when it is necessary; apart from this it doesn't transfer or sell them to the third persons with commercial purposes or by any means.
Otelz.com shares the personal data of the User who realized the reservation with the accommodation facilities at home and abroad in order to complete and manage the reservations realized via website or mobile app.
In addition, your personal data may be shared with Otelz.com's business partners and suppliers from whom it procures outsourced services within the framework of the conditions specified in Articles 8 and 9 of The Law. In the case that the User gave consent to the processing of personal data with the purposes of marketing, profiling and advertising activities, it is possible to transfer the data to the solution partners who perform these activities on behalf of Otelz.com.
Sharing of Personal Data with Government Authorities
Traffic information, such as your personal data and navigation information about visits made to the website and mobile app or about membership, may be shared with public institutions and organizations which are authorized to request this information legally in order for Otelz.com to fulfill its obligations towards the laws (In cases where Otelz.com has a legal or administrative obligation to notify or provide information, including, but not limited to, fight against crime, threats to state and public safety, and so on).

E. DELETION, DESTRUCTION AND ANONYMIZATION OF PERSONAL DATA

Otelz.com maintains the personal data it has processed through its website or mobile app for the periods stipulated in the relevant legislation and/or for the period required for the purpose of processing. If this period expires, personal data are annihilated according to The Law and to Regulation on Deletion, Destruction or Anonymization of Personal Data.

3. MEASURES TAKEN TO ENSURE THE SECURITY OF PERSONAL DATA

Otelz.com takes all kinds of technical and administrative measures in order to ensure the personal data are processed according to the law and in order to decrease the risks such as the use of personal data maliciously, unauthorized access, sharing, destruction or modification of personal data.
You can reach detailed information about technical and administrative measures taken in order to ensure the security of data on Otelz.com Personal Data Protection and Processing Policy.

4. COOKIES

Otelz.com uses cookies with purposes such as improving your website experience, etc. For more information about cookies, you can visit Cookie Policy.

5. WEBSITE MONITORING

Otelz.com website and mobile app collects and maintains personal data with purposes such as analysis, marketing and optimization by using website monitoring technology provided by the website analytics service Google Analytics provided by Google, Inc. (''Google'') and Hotjar Ltd. (Hotjar). By clicking here, you can refuse to be monitored by Google Analytics in the future for your current web browser. You can click here to avoid being monitored by Hotjar.
Detailed information about Website Monitoring takes part in Google Privacy Policy and Hotjar Privacy Policy.

6. PERSONAL DATA BELONGING TO CHILDREN

Otelz.com's website and mobile app is assumed to be used by adults and the services provided are not aimed at children. In order for persons under the age of 18 to benefit from the services provided by Otelz.com, the consent of their parent or custodian is required. If some information is obtained from children under the age of 18, Otelz.com has the right to delete this information. However, in limited circumstances such as the execution of reservation procedures and the purchase of other travel-related services or exceptional other circumstances (such as situations related to families), Otelz.com may only process children's personal data with the consent of the parent or guardian.

7. SOCIAL MEDIA PLUG-INS

Various social media plug-ins are integrated into Otelz.com website and mobile app. When clicked on one of the integrated social media buttons some of the User's information will be shared with social media providers. If the User is signed in to his/her social media account at the same time or the User's social media cookies are stored in his/her browser, the social media provider can recognize his/her visit to our website or mobile app and share these activities on his/her social media profile.
Even if the User does not have an account on a social network (for example, Facebook), he/she has not logged in to the provider of the plug-in, or not clicked on the plug-in, it is possible for social media providers to save information such as the URL or IP address of a visited website.
To prevent social networks from associating your visit to the Otelz.com website with your user accounts, you must log out of your user account before visiting our website.
For more information on the social media plug-ins integrated in the Otelz.com website and mobile app, we recommend you to read the privacy policy of the relevant social media platform.

Facebook: the https://tr-tr.facebook.com/privacy/explanation
Twitter: https://twitter.com/en/privacy#update
Google / Youtube: https://policies.google.com/privacy?hl=tr&gl=ZZ
Pinterest: https://policy.pinterest.com/tr/privacy-policy
Instagram: https://help.instagram.com/155833707900388
LinkedIn: https://www.linkedin.com/legal/privacy-policy?_l=tr_TR

RIGHTS OF THE USER

The User, by applying to Otelz.com as data owner, has the following rights;
• To learn whether the personal data have been processed or not,
• To ask for information if his/her personal data have been processed,
• To learn the purpose of processing the personal data and whether they are used according to this purpose or not,
• To know the third parties to whom his/her personal data have been transferred inside or outside the country,
• In case his/her personal data are incomplete or inaccurately processed, to request these to be corrected and to request the transactions made within this scope to be notified to third parties to whom his/her personal data are transferred,
• To request deletion or destruction of personal data in case the reasons necessitating their processing cease to exist, despite personal data have been processed in accordance with The Law and other relevant law provisions, and to request notification of the operations made within this context to third parties to whom his/her personal data have been transferred,
• To object to a consequence arising to the detriment of the person by analyzing the processed data exclusively by automatic means
• To demand that the loss to be recovered in case he/she is harmed due to illegal processing of personal data.
If the User submits his/her requests regarding his/her rights mentioned above to Otelz.com in accordance with the application procedures stipulated in the Communiqué on the Procedures and Principles of Application to the Data Officer, Otelz.com will conclude his/her request as soon as possible and not later than 30 (thirty) days free of charge. However, if the transaction requires an additional cost, Otelz.com may charge you the tariff set by the Personal Data Protection Board.
You can find further information on the processing of your personal data and data security by Otelz.com from Otelz.com Personal Data Protection and Processing Policy.

8. CHANGES TO BE MADE TO PRIVACY POLICY

Otelz.com can make changes in this Privacy Policy at any time. These changes become effective on the day this new Privacy Policy is published. The Users will be informed about the changes in this Privacy Policy.

9. COMMUNICATION

You can communicate your questions and requests regarding Privacy Policy to Otelz.com via kvk@otelz.com.